This policy explains how KG Gardeners handles personal information collected through gardenerskeighley.co.uk. It applies to information submitted through website forms, sent by email, or generated when someone visits the site.
Information you provide
If you contact the business, you may provide your name, email address, telephone number if requested, property location and details about the garden work you are considering. The form may also collect any information you choose to include in your message. Please avoid sending sensitive personal information that is not needed to respond to a garden maintenance enquiry.
How enquiry information is used
Submitted details are used to review and respond to your enquiry, ask relevant follow-up questions, consider whether the service and location fit the request, and communicate about the next step. Information is not used to send unrelated marketing unless you have separately agreed or the law otherwise permits it. KG Gardeners does not sell enquiry details to other businesses.
Technical information and cookies
When you visit the website, the hosting provider and website tools may process basic technical information such as IP address, browser type, device information, pages requested and access times. This information may be used for website operation, security and troubleshooting. The site or tools used to operate it may use cookies or similar technologies for necessary functions or to understand website use. Cookie availability and controls depend on the tools configured on the site and your browser settings. You can usually restrict or delete cookies through your browser, though some site functions may be affected.
Wordfence security tools may process visitor IP addresses, request URLs and headers, and account identifiers when monitoring or blocking suspicious activity; some security information may be sent to Wordfence (Defiant) to provide those services. Burst Statistics records website-use measurements in this site’s WordPress database. Burst uses cookies by default for measurement, and it can be configured for cookieless tracking. Anonymous usage sharing with Burst is optional and requires an administrator to enable it.
Service providers and data retention
Website hosting, form delivery, email and security may involve third-party providers processing information on behalf of the business. Their handling of data is subject to their own terms and privacy information. Information may be stored or processed outside the UK where a provider's systems are located, subject to applicable data protection requirements.
Enquiry details are kept only for as long as reasonably needed to handle the request, maintain relevant business records or meet legal obligations. The period depends on the nature of the enquiry and any continuing communication. Information is deleted or otherwise disposed of when it is no longer needed, where practicable.
Your choices and rights
UK data protection law may give you rights to request access to personal information, ask for correction or deletion, or object to or restrict certain processing. These rights depend on the circumstances. You may also raise a concern with the Information Commissioner's Office. Reasonable steps are taken to protect information, but no website or email transmission can be guaranteed completely secure.